All those affected by burn injuries engaging with the Alisa Ann Ruch Burn Foundation deserve and are entitled to these rights:

1. 1. To be treated with fairness and respect for your privacy and dignity, and to be free from intimidation, harassment, or abuse.
2. To considerate and respectful care, and to feel safe and welcomed.
3. To prevent the disclosure of confidential information or records to the public and to have personal privacy respected. To confidential treatment of all communications and records pertaining to your care and participation in AARBF events, programs and services.
4. To reasonable notice of all AARBF public events.
5. To have the safety of the burn survivor, the burn survivor’s family, volunteers and the general public considered before any program decision is made.
6. To expect that all relationships with individuals representing organizations of interest to those served by AARBF will be professional in nature.
7. To effective communication and to feel free to ask questions about AARBF’s programs and services, and to receive prompt, truthful and forthright answers.
8. To a reasonable response to any reasonable requests made for service.
9. To exercise these rights without regard to gender expression, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation, disability, medical condition, marital status, registered domestic partner status, cultural, psychosocial, spiritual, and personal values, beliefs and preferences.
10. To file a grievance. If you want to file a grievance with AARBF, you may do so by contacting Daniel Chacon, Executive Director via email or call (818) 848-0223 ext. 180. Anonymous grievance reports may also be submitted using the third party company Fraud Hotline by calling 1-855-FRAUD-HL or by submitting an online form at www.fraudhl.com using the company code AARBF. Suspected grievance reports will be forwarded to the Executive Director and the Board President for review.